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Shipping Policy

At SDTDoll, we are committed to providing our customers with fast and reliable shipping options.

Shipping Methods

We ship our products using the following carriers: USPS, UPS, FedEx, and DHL. Our choice of carrier depends on the destination and the size of the order.

Shipping Locations

We have warehouses located in the United States and Germany which allow us to expedite shipping to our customers in these regions. Orders shipped to the United States and Germany will be free of charge and the delivery time for these orders is typically 4-7 business days.

For our customers in EU countries, we will quickly dispatch orders from our warehouse in Germany. Please be aware that our inventory in the German warehouse is limited, and some dolls may be out of stock. You can check the availability of specific dolls at our DE warehouse here: https://www.sdtdoll.com/tag/de-warehouse/

Free Shipping Eligibility

Please note that free shipping is only available for dolls that are in stock in our warehouses in the United States and Germany. If the doll you ordered is out of stock in our US or EU warehouse, we will ship it directly from Shenzhen China Warehouse.

Tariffs

  1. Orders delivered within the United States and Germany benefit from our local inventory, which means they are exempt from shipping charges and tariffs.
  2. For orders shipped to countries other than the United States and Germany, buyers may be responsible for paying customs duties as determined by their local customs authorities. These charges will be the responsibility of the buyer.

Additional Shipping Costs and Delivery Times

When a product is shipped from Shenzhen China Warehouse, additional shipping costs and delivery times will apply. These will be automatically calculated and displayed on your shopping cart page when you add the product to the cart.

To get an estimate of the shipping cost and delivery time for your order, simply follow these steps:

  1. Create an account on our site by clicking here: https://www.sdtdoll.com/my-account/
  2. Add your shipping address here: https://www.sdtdoll.com/my-account/edit-address/
  3. Go to the product page, select the doll you wish to purchase, and add it to the cart. The shipping cost and delivery time will be calculated and displayed in the cart automatically.

Important

Please be sure to leave your correct telephone number when placing an order on our website, since our courier may contact you in advance to ensure that you can sign for the express at home when preparing to deliver your goods. Or they may contact you by phone if you have any problems with your order. Leaving an invalid phone number may cause your order delivery to fail.

International Shipping:

We also deliver to several international destinations including France, Australia, Canada, Norway, Germany, United Kingdom, Italy, Sweden, Denmark, Poland, Greece, Austria, New Zealand, Mexico, Hong Kong, Taiwan, Japan, Singapore, and South Korea and so on.

Please note that if your delivery address is outside our standard shipping range, do not hesitate to reach out to us at info@sdtdoll.com. Our team will make every effort to accommodate your needs and find a suitable shipping solution.

Estimated Shipping Time:

The standard shipping time for international orders is 10-12 business days. Please note that this timeline may be affected by customs inspections which are out of our control.

Shipping Costs:

Shipping fees vary depending on the destination country. These will be calculated at checkout based on the shipping address provided.

Shipping Carriers:

For international shipments, we utilize services provided by FedEx, UPS, and USPS to ensure your package arrives safely.

Complete order delivery process

  1. Once you pay for the order, you will immediately receive our order confirmation email, which will list the details of the products you ordered.
  2. We typically process all orders within 24-48 business hours and ship within 48-72 business hours (excluding weekends and holidays). If you find the wrong delivery address during order processing, please send us an email immediately: info@sdtdoll.com to tell us the correct shipping address. We will not be able to change the address once the goods arrive.
  3. We will send your goods immediately after the order is processed. You will also receive an email containing a link to track the status of the shipment. You can easily track the latest transportation status of your goods by clicking on the link. With this real-time logistics status tracking link, you can predict when your goods will arrive, wait for delivery at home, or contact the courier to change the delivery time.

What is order processing time?

After receiving your order, each commodity will undergo strict quality control to ensure the quality of the product.

Buyer Responsibilities

  1. Any costs resulting from delivery delays or address changes initiated by the buyer will be borne by the buyer.
  2. In the event of cancellation or returns made for personal reasons, the buyer will be responsible for any related expenses.
  3. The buyer will also bear the costs incurred from providing an incorrect delivery address.

Important Notice

Please note that we do not deliver to PO Boxes. To ensure the successful delivery of your order, it is essential to provide a valid street address. By providing accurate and complete shipping information, you can help us ensure that your order is delivered promptly and without complications.